Return and Refund Policy
Return and Refund Policy
At Fitproteins.com, we strive for complete customer satisfaction and aim to deliver products of the highest quality. However, if you are not satisfied with your purchase, we offer a return and refund policy to ensure your experience with us remains positive.
Returns
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Timeframe: You have 14 days from the date of receiving your order to request a return.
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Condition of the Product: The product must be unopened, unused, and in its original packaging to qualify for a return. We reserve the right to refuse returned products if they do not meet these criteria.
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Return Procedure: Please contact our customer service at info@fitproteins.com to request a return. Make sure to provide your order number and the reason for the return. Upon approval of your return request, you will receive instructions on how to return the product.
Refunds
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Processing Time: Once we have received and inspected your returned product, we will process the refund. Please allow 5-7 working days for processing.
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Refund Method: Refunds will be issued via the same payment method used for the original purchase.
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Refund Amount: The refunded amount will include the full price of the product minus any shipping costs or restocking fees, if applicable.
Exceptions
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Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will resolve the issue as soon as possible by sending a replacement product or processing a refund.
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Nutritional Products: Due to the nature of nutritional products, they cannot be returned if the packaging has been opened, unless there is a quality issue. For any questions regarding nutritional products, please contact our customer service.
Contact Information
For inquiries about our return and refund policy or to request a return, please contact our customer service via:
Email: info@fitproteins.com
Our customer service representatives are ready to assist you and answer your questions.